This privacy notice discloses the privacy practices for this website – 1031dst.com. They apply exclusively to information collected by this web site and cover the following:
- Personally identifiable information collected from you through the website, how it is used and with whom it may be shared.
- Choices available to you regarding the use of your data.
- Security procedures in place to protect against the misuse of your information.
- Procedures for correcting any inaccuracies in the information.
Information Collection, Use, and Sharing
- We are the sole owners of the information collected on this site. We only collect and have access to information you share voluntarily by email or other direct contact. We will not sell or rent this information to anyone.
- We use your information to respond to you, regarding the reason you contacted us. We will only share appropriate information with any third-party when necessary to service your account.
Your Access to and Control of Information
You may opt out of any future contacts from us at any time through the email address or phone number on our website. You can:
- View data we have about you
- Change or correct data we have about you
- Have us delete data we have about you
- Express concern about our use of your data
- We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
- Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
- While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
Customer Privacy Notice
This Privacy Notice is from Concorde Investment Services, LLC (“CIS”). CIS is an introducing broker-dealer and is in the business of providing brokerage and investment services to customers.
CIS is committed to safeguarding your confidential information. Except as described in this Notice and as may be required or permitted by law, CIS does not share your Customer Information with non-affiliated third-parties.
Customer Information We Collect
CIS collects and develops personal information about you. The term “Customer Information” means any type of personally identifiable information provided by you or gathered about you that is not generally publicly known. The essential purpose for collecting Customer Information is to provide and support the financial products and services you obtain from CIS. The categories of Customer Information collected by CIS depends upon the scope of the engagement with your CIS investment representative (hereinafter referred to as “Representative”), and are generally described below.
As a broker-dealer, CIS collects and develops Customer Information in order to provide brokerage products and services. Customer information CIS collects includes:
- Information we receive from you on applications or other forms and specifically including your name, address, Social Security number, income, income tax rate, net worth, financial objectives, risk tolerance and the names of beneficiaries.
- Information we receive or obtain from other sources, including:
- Information collected and developed by issuers of securities, insurance products or services you own, in order to issue, administer and process transactions relating to these products or services.
- For products involving the extension of credit, information about your creditworthiness and credit history that we may obtain from unaffiliated consumer reporting agencies.
- Information about your financial products and services transactions with CIS.
- If you apply for insurance products through CIS, we may collect health information that you provide to us.
CIS restricts access to Customer Information to our Representatives and employees who need the information to perform their job responsibilities. CIS maintains agreements, as well as physical, electronic and procedural security measures that comply with federal regulations to safeguard your Customer Information.
Use and Disclosure of Customer Information to Provide Customer Service for Your Accounts
To administer, manage and service customer accounts, process transactions and provide related services for your accounts, it is necessary for us to provide access to Customer Information within CIS and to certain nonaffiliated companies. We may share Customer Information we gather with:
- Entities that perform services for use or function on our behalf (including check printing services, clearing broker-dealers, investment companies and insurance companies).
- Third-party administrators and vendors for the purposes of providing current and future information on your account (such as transaction history, tax information and performance reporting).
- Financial institutions with whom we have entered into a networking agreement in order to provide you with valuable financial products or
- Others as permitted or required by law (such as government entities, consumer reporting agencies or other third parties in response to subpoenas, arbitration or litigation actions, or regulatory inquiries).
- Other organizations, with your
We may enter into one or more joint marketing arrangements with unaffiliated broker-dealers in order to jointly market our respective financial services and provide you with valuable financial products or services. We may share all of the categories of Customer Information described above.
Disclosure of Your Customer Information
CIS recognizes the right of each customer to select a broker-dealer representative to provide brokerage and insurance products and services. In connection with the transfer of your Representative’s securities registration to another firm, your Customer Information may be shared with your Representative and his/her new firm. The information to be shared may include Confidential Information in the custody of your Representative as well as other information in our possession or in the possession of certain nonaffiliated third parties who perform services for your account that we believe are necessary to transfer your account, including your address, telephone number, email ad- dress, account number and type, transaction history, tax reporting information and other information relating to your account.
Your Customer Information may also be shared with certain entities that are owned, controlled by or affiliated with your Representative.
In addition, in the event your Representative (or his/her estate) agrees with an unaffiliated representative to sell all or some portion of his/her securities or insurance business, your confidential Customer Information may be shared with the acquiring representative and his/her firm.
You may prevent disclosure of your Customer Information by instructing CIS not to provide your Customer Information in these instances by calling CIS at 248-824-6710, by email at email@example.com, or by writing us at: 19500 Victor Parkway, Ste. 550, Livonia, MI 48152. You may prevent this dis- closure now or at any later time. In addition, you may contact us to revoke, or withdraw, your instruction to not share your Customer Information.
Use and Disclosure of Health Information
To the extent you provide health information to CIS for the purpose of making application for insurance products, such information will not be disclosed to nonaffiliated companies for any purpose, except:
- To underwrite or administer your insurance policy or related claims;
- As required by law; or
- As authorized by you.
If you close an account with CIS, we will continue to operate in accordance with the principles stated in this Notice.
Requirements of Federal Law
In November 1999, Congress enacted the Gramm-Leach-Bliley Act (“GLBA”). GLBA requires financial institutions, including broker-dealers, investment advisers, and investment companies to adopt policies and procedures designed to protect the privacy of Customer Information. To the extent a financial institution discloses Customer Information to nonaffiliated third parties other than as permitted or required by law, customers must be given the opportunity and means to “opt out” (or, prevent) such disclosure.
Business Continuity Planning Customer Disclosure
Concorde Investment Services, LLC (“Concorde” or the “firm”) has developed a Business Continuity Plan on how we will respond to events that could significantly disrupt our business. Since the timing and impact of disasters and disruptions is un- predictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
If after a significant business disruption you cannot contact us as you usually do [through your Concorde representative or via our Home Office telephone number (248) 824-6710, you should call our alternative number (735) 883-5440. Although the firm does not currently maintain a “customer”-oriented web site, in the event of a significant business disruption affecting our Home Office telephone service, we will also post alternative telephone contact numbers on our recruiting website at: www.concordeis.com. If you cannot access us through any of those means, you should contact the clearing firm responsible for carrying your account. Our two clearing firms’ addresses and telephone numbers are:
P.O. Box 2065
Jersey City, NJ 07303
Attn: Customer Support
RBC Correspondent Services
(a division of RBC Capital Markets, LLC)
60 South 6th Street
Minneapolis, MN 55402
Attn: Customer Service
Please note that our clearing firms’ activities on your behalf will be limited to liquidating orders, cash disbursements from check and wire requests, and security (ACAT) transfers. Pershing requires these requests in writing and transmitted via facsimile to: (201) 413-5368 or through the postal service and mailed to:
P.O. Box 2065
Jersey City, NJ 07303-2065
Our Business Continuity Plan
We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to process business.
Our clearing firms (referenced above) back up their own important records in geographically separate areas. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firms that their objective is to restore their own operations and be able to complete existing transactions and accept new transactions and payments within four hours (Pershing) and promptly (RBC). Your orders and requests for funds and securities could be delayed during this period.
Significant business disruptions can vary in their scope; affecting only our firm Home Office, the city where we are located, a single branch office of our firm, all branch office locations in a specific geographic district, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our Home Office, we will transfer our operations to a local site when needed and expect to recover and resume business within three hours. In a disruption affecting our business district, city, or region, we will transfer operations to sites outside of the affected area, and recover and resume business within four hours. In either situation, we plan to continue conducting business, transfer operations to our clearing firm(s) if necessary, and notify you through our investment representatives or through our recruiting website. If a significant business disruption is so severe that it prevents us from conducting business, we will assure our customers prompt access to their funds and securities via our clearing firms.
For more information
If you have questions about our business continuity planning, you may contact us at:
Concorde Investment Services, LLC
19500 Victor Parkway, Suite 550
Livonia, MI 48152
Attn: Chief Compliance Officer
SEC Rule 606
(Order Routing Disclosure)
SEC Rule 606 (“the Rule”) requires all broker-dealers that route orders in equity and option securities to make available quarterly reports that present a general overview of their routing practices. The reports must identify the significant venues to which customer orders were routed for execution during the applicable quarter and disclose the material aspects of the broker-dealer’s relationship with such venues. In addition, the Rule requires broker-deals to disclose, on customer request, the venues to which the customer’s individual orders were routed.
In addition, broker-dealers must respond to customer request for individual information on customer orders that were routed for execution in the six months prior to the request, whether the orders were directed or non-directed, and the time of the transactions, if any, that resulted from such orders.
Strategic Partner Disclosure
Although we provide many investment choices to our independent registered representatives, certain “Strategic Partners” are provided with additional opportunities and access to our Representatives for the purpose of marketing and training regarding their products. In order to form a strategic relationship with Concorde Investment Services, the Strategic Partner must meet several criteria, such as: unique and competitive products, excellent customer service, and availability of training and sales support to our field force.
Strategic Partners pay additional amounts to Concorde Investment Services for these additional marketing and training opportunities. However, you do not pay more to purchase the investments of our Strategic Partners, nor does your registered representative receive any additional compensation.
2016 Strategic Partners
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